Shipping policy

Welcome to EndSmile We're committed to getting your order to you as quickly and safely as possible.

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

Please note that shipping times are estimates and vary depending on carrier delays, weather conditions, or customs processing. 

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. 

We may offer free shipping promotions from time to time.

Delayed or Lost Packages 

If your package is delayed beyond the estimated timeframe, please contact us and we'll do our best to assist you.

EndSmile is not responsible for delays caused by:

*Shipping carriers

• Customs clearance
• Weather disruptions
• incorrect shipping addresses provided at checkout

 

If package is confirmed lost by the carrier, please contact us for support.

Please ensure your shipping address is enter correctly at time of checkout.

Damaged Items

if your order arrives damaged, please contact us within 48 hours of delivery with:

*Your order number

*Photos of the damage item and packaging

We'll work quickly to resolved the issue. 

International orders & Customs

International customers may be responsible  for customs duties, taxes, or import fees charged by their country. the fees are not included in the purchase price or shipping cost. 

Contact us if you have any shipping questions, please contact us.